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Cannot enable woopayments or paypal payments – critical error

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Hi there.

I’ve had a sucessful test environment with woocommerece and payments for a while for my website. But when I went to enable the site as live things went south and I got a critical error which I had to resolve by removing all the plugins to give me dashboard access.

Since then I have tried uninstalling and reinstalling everything to do with all woocommerece plugins, but basically when I get to the verification step of the woopaymnets gateway (the same for paypal) clicking set-up give me a white screen witha critical error message.

I have temporarily set my shop to ‘Live’ so you can at least see it, even though I can’t take any payments yet becase the payments are not set up.

Fow now, I’d be happy with even one for of payment, wheather that’s Paypal or cards through WooPaymnets/Paypal.

I have turned off cache plugins and cleared the cache for now in case that was the issues.

Does anyone have any ideas?

My system info is below:

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