Replies: 2
Hello,
Since a while i am experiencing issues with WooCommerce. Whenever a payment is made, the order status changes multiple times.
For example this order: https://prnt.sc/NWPH-NkK89LH
Complete order notes: https://prnt.sc/xMUE5nF4Q-Ga
As you can see at 23:06 there are double status notes, which causes to send emails twice to the customers.
This does not happen to all orders, but once in a while. Out of 164 orders, there seem to be a total of 4 with this problem
Here is a status report:
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### WordPress Environment ###
WordPress address (URL): https://webshop-replaced-url
Site address (URL): https://webshop-replaced-url
WC Version: 9.6.0
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.0
Log Directory Writable: ✔
WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: nl_NL
External object cache: ✔
### Server Environment ###
Server Info: LiteSpeed
PHP Version: 8.2.27
PHP Post Max Size: 2 GB
PHP Time Limit: 500
PHP Max Input Vars: 8000
cURL Version: 7.76.1
OpenSSL/3.2.2
SUHOSIN Installed: –
MySQL Version: 10.11.10-MariaDB-cll-lve
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 9.6.0
WC Database Prefix: wpep_
Total Database Size: 48.38MB
Database Data Size: 31.55MB
Database Index Size: 16.83MB
wpep_woocommerce_sessions: Data: 5.02MB + Index: 0.14MB + Engine InnoDB
wpep_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpep_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpep_woocommerce_order_itemmeta: Data: 0.27MB + Index: 0.22MB + Engine InnoDB
wpep_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpep_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpep_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpep_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_actionscheduler_logs: Data: 0.16MB + Index: 0.13MB + Engine InnoDB
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wpep_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_cmplz_dnsmpd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_comments: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
wpep_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_litespeed_avatar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_litespeed_crawler: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpep_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpep_litespeed_url: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wpep_litespeed_url_file: Data: 2.52MB + Index: 7.08MB + Engine InnoDB
wpep_options: Data: 3.39MB + Index: 0.14MB + Engine InnoDB
wpep_postmeta: Data: 10.45MB + Index: 4.03MB + Engine InnoDB
wpep_posts: Data: 4.47MB + Index: 0.45MB + Engine InnoDB
wpep_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wpep_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_term_relationships: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wpep_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpep_usermeta: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
wpep_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpep_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpep_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpep_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_wc_orders: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wpep_wc_orders_meta: Data: 1.52MB + Index: 0.89MB + Engine InnoDB
wpep_wc_order_addresses: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wpep_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_wc_order_operational_data: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpep_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wpep_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpep_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_wc_product_attributes_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wpep_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_wc_product_meta_lookup: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
wpep_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_wlr_earn_campaign: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpep_wlr_earn_campaign_transaction: Data: 0.05MB + Index: 0.17MB + Engine InnoDB
wpep_wlr_levels: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpep_wlr_logs: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wpep_wlr_points_ledger: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wpep_wlr_referral: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpep_wlr_rewards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpep_wlr_reward_transactions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpep_wlr_users: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpep_wlr_user_rewards: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpep_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpep_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_yith_wcwl_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpep_yoast_indexable: Data: 0.47MB + Index: 0.22MB + Engine InnoDB
wpep_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpep_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpep_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpep_yoast_seo_links: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
### Post Type Counts ###
adt_product_feed: 3
attachment: 1032
custom_css: 2
elementor_library: 26
nav_menu_item: 97
oembed_cache: 1
page: 15
post: 12
product: 373
product_variation: 106
revision: 223
shop_coupon: 92
shop_order: 11
shop_order_placehold: 171
ts_custom_block: 6
ts_footer_block: 1
ts_mega_menu: 7
ts_size_chart: 1
wp_global_styles: 4
wp_navigation: 1
wpcf7_contact_form: 2
wpcode: 3
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (21) ###
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 7.2.0
Contact Form 7: by Takayuki Miyoshi – 6.0.3
Custom Permalinks for WooCommerce: by Meow Crew – 1.6.1
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.3
Elementor: by Elementor.com – 3.27.2
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.14
LiteSpeed Cache: by LiteSpeed Technologies – 6.5.4
Loco Translate: by Tim Whitlock – 2.7.1
Redux Framework: by Team Redux – 4.5.6
ThemeSky: by ThemeSky Team – 1.0.8
Tracking Info to WooCommerce order: by Damien Carbery – 0.7.20240824
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.1
Product Feed PRO for WooCommerce: by AdTribes.io – 13.4.1.2
Payment Plugins for Stripe WooCommerce: by Payment Plugins
support@paymentplugins.com – 3.3.80
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.9.6
WooCommerce: by Automattic – 9.6.0
Yoast SEO: by Team Yoast – 24.3
WPLoyalty - WooCommerce Loyalty Points, Rewards and Referral Pro: by Wployalty – 1.3.0
WP Mail SMTP: by WP Mail SMTP – 4.3.0
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.17.1
YITH WooCommerce Wishlist: by YITH – 4.2.0
### Inactive Plugins (0) ###
### Dropin Plugins () ###
object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)
### Settings ###
Legacy API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –
### Logging ###
Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 22 KB
### WC Pages ###
Shop base: #51 - /shop/
Cart: #52 - /winkelwagen/ - Contains the [woocommerce_cart] shortcode
Checkout: #53 - /afrekenen/ - Contains the [woocommerce_checkout] shortcode
My account: #54 - /account/
Terms and conditions: #22016 - /algemene-voorwaarden/
### Theme ###
Name: Loobek Child
Version: 1.0.0
Author URL: http://theme-sky.com/
Child Theme: ✔
Parent Theme Name: Loobek
Parent Theme Version: 1.3.0
Parent Theme Author URL: https://theme-sky.com/
Theme type: Classic theme
WooCommerce Support: ✔
### Templates ###
Overrides: loobek/woocommerce/archive-product.php
loobek-child/woocommerce/checkout/review-order.php
loobek/woocommerce/content-product-cat.php
loobek/woocommerce/content-product.php
loobek/woocommerce/content-widget-product.php
loobek/woocommerce/loop/add-to-cart.php
loobek/woocommerce/loop/loop-end.php
loobek/woocommerce/loop/loop-start.php
loobek/woocommerce/loop/orderby.php
loobek/woocommerce/loop/rating.php
loobek/woocommerce/single-product/rating.php
loobek/woocommerce/single-product/tabs/description.php
loobek/woocommerce/single-product.php
### Admin ###
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon
add-to-cart-with-options-stepper-layout
blockified-add-to-cart
Daily Cron: ✔ Next scheduled: 2025-02-03 03:08:34 +01:00
Options: ✔
Notes: 82
Onboarding: skipped
### Action Scheduler ###
Complete: 773
Oldest: 2025-01-02 22:50:10 +0100
Newest: 2025-02-02 19:40:08 +0100
Failed: 10
Oldest: 2024-07-13 20:32:56 +0200
Newest: 2025-02-02 11:45:08 +0100
Pending: 15
Oldest: 2025-02-03 01:00:00 +0100
Newest: 2025-03-19 11:35:59 +0100
### Status report information ###
Generated at: 2025-02-02 21:29:57 +01:00To be honest, i am stuck figuring out this issue for a while now. There is no clue what is triggering this.
I hope to find some help here.
Best regards,
Chartnet