Replies: 1
Sorry, English is not my first language
I have an application connected in the sales manager on facebook and I am unable to unplug it or do anything with it. I don’t know where it comes from, it’s a WOO application and the store is on Prestashop.
This API causes an absurd number of items in my catalog with strange variants (over 1,400 items) when in reality there are only over 200 products in feed. Can someone help me remove this application and connection?
we have a new PrestaShop CMS and wocommerce is no longer active and on woocommerce itself (we have the old version on a separate server) there is no such plugin in the plugins
A link to a theoretical solution to the connection problems is here: https://woocommerce.com/document/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/
Only here is the problem none of the admins and the fanpage have the WooCommerce V2 extension in Business Integrations so it is possible that the person who did it is no longer an admin and we do not know who could possibly connect it
At this level there was a connection: https://business.facebook.com/latest/business_app_store/ application in the Facebook Business section and it was deleted, the problem is that the catalog he wrote about still shows the integration and the key question arises what to do to unpin this integration from the catalog plus delete the pixel that the application created?