Replies: 1
Hello and thank you for your hard work, dear colleagues.
I am using the Capability plugin on the site to manage roles and access. There are many roles on my site, including admin, sales, and warehouse.
On the order details page, when any role tries to change the order status, the order is not updated without any error message. For example, if it changes from “Pending” to any other status, such as “On Hold,” no update occurs. This issue is not limited to updating the order status; it also affects updating billing or shipping information.
Sometimes, after clicking the update button on the account details page, we are redirected to that page. This issue is not related to access, as even admin access cannot resolve it.
An important point about this issue is that it resolves itself after a few hours, even without any changes made to the WooCommerce settings.
I thought about disabling the “High Performance” option—an image of the settings for this section is attached.
Please note that this problem only occurs on the order details page, while updating the status through bulk actions on the all orders page works fine.
Please keep in mind that this issue arises temporarily and then resolves after a few hours. Is there something happening in the background that causes this issue?
“Is it possible that this issue arises when the following two jobs start running?
- batch-processing
- posts-to-orders-migration”
“Another interesting point is that after disabling the high performance option, I, as the admin, could not make any updates on the order details page, but my colleague, who is also an admin, was able to change the status on the account details page.”
My site versions are: