Replies: 1
Hello,
We offer both downloadable and virtual products.
I have a downloadable product that I have selected both downloadable and virtual.
Its a pdf download.
We have tested it and had several orders where the customer got the order and the download link was in the email.
We had a customer from Switzerland order today and the download link was not in the email – the download section just wasn’t in the email.
I tested the same product again from US and I get the download link in the email.
Does anyone know any reasons why this might have happened – why this one customer didn’t have the download link in the email when others have gotten it?
Thank you for any insight anyone can provide on this.