Replies: 4
My website cant receive orders due to a problem with woocommerce, when you try to purchase and click on Checkout it redirects you to the home page. I had tried clearing WordPress cache and resetting permalinks, tried switching the site to a default theme and disabling all the plugins except for woo commerce, checked if the pages are linked to Woocommerce advanced settings, and nothings work, the issue still persists. The dreamhost team helped me restore a backup version and they try too to solved it but they couldn’t neither.
I need help here to see if there is any compatibility issues with this WordPress version or further assistance to solved this here’s my status:
System Status Report
### WordPress Environment ###
WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.6.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.2
Log Directory Writable: ✔
WP Version: 6.7.2
WP Multisite: –
WP Memory Limit: 6 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 8.1.31
PHP Post Max Size: 2 GB
PHP Time Limit: 500
PHP Max Input Vars: 3000
cURL Version: 7.81.0
OpenSSL/3.0.2
SUHOSIN Installed: –
MySQL Version: 8.0.28-0ubuntu0.20.04.3
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
[REDACTED]
### Post Type Counts ###
attachment: 244
cartflows_flow: 1
cartflows_step: 2
custom_css: 1
elementor_library: 1
mailpoet_page: 1
nav_menu_item: 22
page: 14
post: 1
product: 34
product_variation: 264
revision: 119
shop_coupon: 1
shop_order_placehold: 175
wp_global_styles: 3
wp_navigation: 1
wp_template: 4
wp_template_part: 2
wpforms: 3
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (15) ###
Classic Widgets: by WordPress Contributors – 0.3
DreamHost Panel Login: by DreamHost
danielbachhuber – 1.0.0
Elementor: by Elementor.com – 3.27.4
Flexible Shipping: by Octolize – 5.1.3
Google for WooCommerce: by WooCommerce – 2.9.8
Image Optimizer - Compress, Resize and Optimize Images: by Elementor.com – 1.6.5
Pinterest for WooCommerce: by WooCommerce – 1.4.16
TI WooCommerce Wishlist: by TemplateInvaders – 2.9.2
TikTok: by TikTok – 1.3.0
Payment Plugins for Stripe WooCommerce: by Payment Plugins
support@paymentplugins.com – 3.3.81
Variation Swatches for WooCommerce: by Emran Ahmed – 2.1.3
WooPayments: by WooCommerce – 8.9.1
WooCommerce: by Automattic – 9.6.2
WP Super Cache: by Automattic – 2.0.0
WPForms Lite: by WPForms – 1.9.3.2
### Inactive Plugins (0) ###
### Dropin Plugins () ###
advanced-cache.php: advanced-cache.php
### Settings ###
Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –
### Logging ###
Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 3 MB
### WC Pages ###
Shop base: #14 - /shop/
Cart: #15 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #16 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #17 - /my-account/
Terms and conditions: #339 - /terms-of-service/
### Theme ###
Name: Woostify
Version: 2.3.8
Author URL: https://woostify.com/about
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔
### Templates ###
Overrides: woostify/woocommerce/loop/result-count.php
woostify/woocommerce/single-product/stock.php
### WooPayments ###
Version: 8.9.1
Connected to WPCOM: Yes
WPCOM Blog ID: 225541546
Account ID: acct_1O9jOsC6GQ3Aq4pu
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card,bancontact,eps,ideal,p24,klarna,affirm
WooPay: Enabled (product,cart,checkout)
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Disabled
Documents: Disabled
Logging: Disabled
### Admin ###
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon
add-to-cart-with-options-stepper-layout
blockified-add-to-cart
Daily Cron: ✔ Next scheduled: 2025-02-16 00:41:20 +06:00
Options: ✔
Notes: 117
Onboarding: completed
### Action Scheduler ###
Complete: 443
Oldest: 2025-01-16 01:05:34 +0000
Newest: 2025-02-15 22:49:24 +0000
Failed: 499
Oldest: 2023-11-09 23:14:34 +0000
Newest: 2025-02-15 22:46:54 +0000
Pending: 7
Oldest: 2025-02-16 03:00:00 +0000
Newest: 2025-02-22 22:47:07 +0000
### TI WooCommerce Wishlist Templates ###
Overrides: –
### Status report information ###
Generated at: 2025-02-16 05:14:39 +06:00