Replies: 5
Hi, my website is set to automatically update plugins. I noticed that this morning all my legacy order data is now blank within the WooCommerce > Orders page, and nothing is showing in details if I open up an old order. While looking into this further, I received notification that the site had updated to 9.7.1 by itself but this did not resolve the issue.
A new order from today has just processed correctly but I am otherwise unable to see any prior sales or details.
Have there been some schema changes that have broken this? Am I able to recover my old data, or is it safe to roll back to an earlier version until this is fixed?
System Status Report below:
### WordPress Environment ###
WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.7.1
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.0
Log Directory Writable: ✔
WP Version: 6.7.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 1500
PHP Max Input Vars: 2000
cURL Version: 8.11.0
OpenSSL/1.1.1w
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.21-MariaDB-cll-lve-log
Max Upload Size: 1 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
[REDACTED]
### Post Type Counts ###
adt_product_feed: 3
attachment: 86
custom_css: 1
ig_campaign: 1
ig_message: 1
mihdan_yandex_turbo: 1
mycred_rank: 1
nav_menu_item: 10
page: 12
pagelayer-template: 6
popup_theme: 8
post: 20
product: 7
product_variation: 17
revision: 404
shop_coupon: 14
shop_order_placehold: 139
wp_global_styles: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (20) ###
BackWPup: by BackWPup – WordPress Backup & Restore Plugin – 5.0.5
BulletProof Security: by AITpro Website Security – 6.9
EWWW Image Optimizer: by Exactly WWW – 8.1.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.3.0
Gratisfaction- Loyalty Rewards Referral Birthday and Giveaway Program: by Appsmav – 4.4.6
Icegram Engage - Popups, Optins, CTAs & lot more...: by icegram – 3.1.32
IndexNow: by Microsoft Bing – 1.0.3
LiteSpeed Cache: by LiteSpeed Technologies – 6.5.4
Loginizer: by Softaculous – 1.9.8
Yandex Turbo Feed: by Mikhail Kobzarev – 1.6.6
Newsletter: by Stefano Lissa & The Newsletter Team – 8.7.1
Pagelayer: by Pagelayer Team – 1.9.8
PopularFX Website Templates: by Pagelayer Team – 1.3.1
Discount Rules Core: by Flycart – 2.6.7
Preview E-mails for WooCommerce: by Digamber Pradhan – 2.2.13
Product Feed PRO for WooCommerce: by AdTribes.io – 13.4.1.3
WooCommerce Square: by WooCommerce – 4.8.6
WooCommerce: by Automattic – 9.7.1
Wordfence Security: by Wordfence – 8.0.3
Yoast SEO: by Team Yoast – 24.6
### Inactive Plugins (7) ###
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.7
Google for WooCommerce: by WooCommerce – 2.9.9
Points and Rewards for WooCommerce: by WP Swings – 2.6.2
Popup Builder - Create highly converting, mobile friendly marketing popups.: by Looking Forward Software Incorporated. – 4.3.6
Product Feed Manager for WooCommerce: by RexTheme – 7.4.32
RSS for Yandex Turbo: by Flector – 1.32
WooCommerce Custom Product Addons Free: by Acowebs – 3.0.13
### Must Use Plugins (1) ###
BPS MU Tools: by AITpro – 9.0
### Settings ###
Legacy API Enabled: –
Force SSL: ✔
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –
### Logging ###
Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 303 KB
### WC Pages ###
Shop base: #521 - /shop/
Cart: #523 - /cart/ - Contains the woocommerce/classic-shortcode block
Checkout: #525 - /checkout/ - Contains the woocommerce/classic-shortcode block
My account: #527 - /my-account/ - Contains the [woocommerce_my_account] shortcode
Terms and conditions: #529 - /terms/
### Theme ###
Name: PopularFX
Version: 1.2.6
Author URL: https://pagelayer.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Square ###
Environment: Production
Tokenization Enabled:
Debug Mode: Off
### Admin ###
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
add-to-cart-with-options-stepper-layout
Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
use-wp-horizon
blockified-add-to-cart
Daily Cron: ✔ Next scheduled: 2025-03-05 13:08:34 +08:00
Options: ✔
Notes: 81
Onboarding: completed
### Action Scheduler ###
Complete: 5,502
Oldest: 2025-02-02 15:19:04 +0800
Newest: 2025-03-05 15:03:31 +0800
Failed: 1
Oldest: 2024-09-16 21:46:17 +0800
Newest: 2024-09-16 21:46:17 +0800
Pending: 9
Oldest: 2025-03-05 15:18:31 +0800
Newest: 2025-03-08 12:34:37 +0800
### Status report information ###
Generated at: 2025-03-05 15:17:57 +08:00