@jebernier - WooCommerce plugin is a FREE plugin and you're in a community forum. Community forums is just that where other users of the plugin helps each other. The developers occasionally drops in and answers some questions but mostly are tied up working to better improve the plugin. If you want dedicated support, you would need to visit WooThemes and contact them directly. I believe they have some membership thing you can sign up for and receive support.
And to answer your question, yes WooCommerce is most definitely a great plugin.