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I have a site that was working correctly but no longer does. I have a shipping zone set up for the US, and products associated with that zone, but whenever a product is entered into the cart the zone for it is not recognized and the debug message displayed (Customer matched zone “Locations not covered by your other zones”) indicates that that the product isn’t associated with the zone I’ve created. Also, no tax is added to the order. However, if I look at the WooCommerce services log I see that a call is made to Woocommerce, and in fact the correct information is both being sent and an apparently valid response is received
here’s an example:
07-10-2019 @ 12:01:29 – Tax Rate ID Set for 0 (WCS Tax)
07-10-2019 @ 12:01:29 – :::: TaxJar Plugin requested :::: (WCS Tax)
07-10-2019 @ 12:01:29 – :::: TaxJar API called :::: (WCS Tax)
07-10-2019 @ 12:01:29 – Received: {“tax”:{“order_total_amount”:27.99,”shipping”:0.0,”taxable_amount”:27.99,”amount_to_collect”:2.48,”rate”:0.08875,”has_nexus”:true,”freight_taxable”:true,”tax_source”:”destination”,”jurisdictions”:{“country”:”US”,”state”:”NY”,”county”:”NEW YORK”,”city”:”NEW YORK CITY”},”breakdown”:{“taxable_amount”:27.99,”tax_collectable”:2.48,”combined_tax_rate”:0.08875,”state_taxable_amount”:27.99,”state_tax_rate”:0.04,”state_tax_collectable”:1.12,”county_taxable_amount”:0.0,”county_tax_rate”:0.0,”county_tax_collectable”:0.0,”city_taxable_amount”:27.99,”city_tax_rate”:0.04875,”city_tax_collectable”:1.36,”special_district_taxable_amount”:0.0,”special_tax_rate”:0.0,”special_district_tax_collectable”:0.0,”shipping”:{“taxable_amount”:0.0,”tax_collectable”:0.0,”combined_tax_rate”:0.08875,”state_taxable_amount”:0.0,”state_sales_tax_rate”:0.04,”state_amount”:0.0,”county_taxable_amount”:0.0,”county_tax_rate”:0.0,”county_amount”:0.0,”city_taxable_amount”:0.0,”city_tax_rate”:0.04875,”city_amount”:0.0,”special_taxable_amount”:0.0,”special_tax_rate”:0.0,”special_district_amount”:0.0},”line_items”:[{“id”:”322-5737c6ec2e0716f3d8a7a5c4e0de0d9a”,”taxable_amount”:27.99,”tax_collectable”:2.48,”combined_tax_rate”:0.08875,”state_taxable_amount”:27.99,”state_sales_tax_rate”:0.04,”state_amount”:1.12,”county_taxable_amount”:0.0,”county_tax_rate”:0.0,”county_amount”:0.0,”city_taxable_amount”:27.99,”city_tax_rate”:0.04875,”city_amount”:1.36,”special_district_taxable_amount”:0.0,”special_tax_rate”:0.0,”special_district_amount”:0.0}]}}} (WCS Tax)
07-10-2019 @ 12:01:29 – :: Adding New Tax Rate :: (WCS Tax)
07-10-2019 @ 12:01:29 – {“tax_rate_country”:”US”,”tax_rate_state”:”NY”,”tax_rate_name”:”NY Tax”,”tax_rate_priority”:1,”tax_rate_compound”:false,”tax_rate_shipping”:1,”tax_rate”:8.875,”tax_rate_class”:””} (WCS Tax)
07-10-2019 @ 12:01:29 – Tax Rate ID Set for 0 (WCS Tax)
07-10-2019 @ 12:01:29 – :: Adding New Tax Rate :: (WCS Tax)
07-10-2019 @ 12:01:29 – {“tax_rate_country”:”US”,”tax_rate_state”:”NY”,”tax_rate_name”:”NY Tax”,”tax_rate_priority”:1,”tax_rate_compound”:false,”tax_rate_shipping”:1,”tax_rate”:8.875,”tax_rate_class”:””} (WCS Tax)
07-10-2019 @ 12:01:29 – Tax Rate ID Set for 0 (WCS Tax)
Finally, the WooCommerce system status and WooCommerce services tabs do not indicate and errors. The services tab does indicate that the there have been no requests made to the shipping service, but that’s probably because the products are not being matched to the shipping zone. Used to work….