Replies: 2
I originally posted about this 9 months ago, and purchased AutomateWoo on the advice given. Since then I’ve received inadequate support via email, that’s sent me round in circles and achieved very little but frustration, and still haven’t yet been able to set up a workflow that does what I need it to do.
original post, that was closed:
https://wordpress.org/support/topic/send-update-notification-to-customers-who-purchase-digital-products/
Example of what I need to do:
e.g. I have a digital product, a technical document, that has been purchased by hundreds of customers. The file needs updating due to an error, or additional information being added.
Once I’ve added the new file to the product, I need to send a notification to all customers at the same time to let them know that their product has been updated and provide a link to the latest file.
I have some 300 digital products available in my store, updating them is one of the biggest automated tasks I’ll ever need to do. I don’t get a lot of errata, but I do have a lot of customers and with as many products as I have, that’s a lot of time spent manually updating orders.
So where do I start?
What trigger do I use to start this workflow? There isn’t one for “digital product updated”, which is pretty strange.
With the support I’ve received so far I feel like I’ve wasted my money on AutomateWoo, yet the other plug-ins I could find are no longer being supported.
I can’t keep manually adding a note to customer on each order, one by one, every time a file gets updated! I am honestly bewildered by the lack of support for digital goods.