Replies: 3
I am updating an existing website (using a a staging site) to use a Understrap based theme and make better use of Woo Commerce, including adding Tickera ticket sales. This is mostly working wonderfully well 🙂
I would appreciate some help/guidance on the following issue I am seeing, as follows:
1. I place an order using ‘Direct Bank Payment’ option
2. The order is accepted, and appears on the system with a status of ‘On Hold’ (not Payment Pending?)
3. The tickets-payment/order-received ‘Pay for order’ page does not include payment details / Bank Account details and has the following message
(!) This order’s status is “On hold”—it cannot be paid for. Please contact us if you need assistance.
4. The Order Confirmation email is sent, looks fine and does include correct instructions and bank details
This is not great as a customer will attempt to buy a ticket and instead of getting on-screen details on how to pay for it they get a message saying it cannot be paid for!
I have tried the following:
1. I’ve double checked configurations against the Woocommerce guide on how to set up ‘Direct Bank Payment’ (even though these settings were staged from a site where they worked)
2. I have disabled Tickera, in case that was causing an issue, and placed a new order
3. I have verified my WP installation is up to date including all plugins