Replies: 2
Dear Support Team,
I am experiencing an issue with the WooCommerce checkout process at the Account page. Specifically, when customers enter their postcode (ZIP code) in the billing and shipping section of their account or during checkout, it is not accepted, and the system shows the error message: “Please provide a valid postcode.”
I am using the Woodmart theme and WooCommerce, and I’ve checked that the postcode field is set to “text” in the Checkout-Billing fields. I believe the issue is related to the system’s validation of the postcode format because I have the same issue with a different Theme.
Here are the details:
- The postcode field is of type “text” and should accept valid postcodes based on the country’s format (in this case, Hungary, where postcodes are 4 digits long, but in other countries it’s different).
- The error message appears even when a valid Hungarian postcode (e.g., 8976, county Zala) is entered.
- I have checked both the WooCommerce settings and the Woodmart theme settings, but the issue persists.
Could you please assist me in resolving this issue? It seems to be a problem with the postcode validation that is not accepting valid entries.
Thank you for your help! Kinga